Civil Service Clerical Ability Test 2025 – 400 Free Practice Questions to Pass the Exam

Question: 1 / 400

What is the purpose of an answering machine in clerical work?

To record messages from callers when staff are unavailable

The purpose of an answering machine in clerical work is to record messages from callers when staff are unavailable. This function is essential in ensuring that important communications are not missed, allowing the staff to retrieve and respond to messages at a later time. It serves to maintain a flow of communication even when direct interaction is not possible, which is critical in a professional environment where timely responses can impact workflow and client relations.

While the other options refer to various functionalities that are not typically associated with an answering machine, they do not accurately describe the primary role of such a device within clerical duties. An answering machine is specifically designed to handle incoming calls when immediate personal attention cannot be provided, thereby supporting effective communication management.

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To delete messages automatically

To make phone calls

To notify staff of incoming calls

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